Website U3DPS Ultimate 3D Printing Store

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ULTIMATE 3D PRINTING STORE OVERVIEW

Join one of the largest online sellers of 3D Printers and Laser Cutters experiencing explosive growth! We are looking for a hard-working, reliable Technical Support Technician to join our outstanding team and grow with us—potential path to Technology Lead, Client Experience Manager, or other roles!

 

JOB TYPE

  • Full-time, Non-Exempt (Hourly)
  • Not a remote work position
  • $15 per hour
  • No company-provided health benefits (yet)
  • Casual culture and office

 

WHAT YOU NEED TO APPLY

  • Passion, enthusiasm, and prior repair knowledge of 3D Printing and Laser Cutters a HUGE plus!
  • Mechanical aptitude – especially with traditional printers or low-level electrical machine components
  • Ability to work with common hand tools and perform repairs on precision machinery, such as printed circuit boards, laser diodes, and low-voltage machines
  • Proficient with MS Office, especially Outlook and Excel
  • Professional communication skills, including phone and email, with proper grammar and spelling

 

WHAT YOU WILL DO EACH DAY

  • Professionally interact and promptly respond to customers to provide status updates on the progress of support tickets
  • Engage with customers to determine support issue and create tickets to describe issue, level of urgency and technical complexity
  • Inspect received products to determine if issues fall within Company return policies or product manufacturer warranties
  • Authorize and direct returned merchandise processes (RMA’s)
  • Track and report on progress, backlog, and other technical support related data
  • Assist in research and development of new products and assess quality of products under review
  • Learn mechanical details of new products (warranty protocols, user-serviceable parts, disassembly and reassembly procedures, etc.) and test functionality of components and finished goods
  • Maintain a clean, organized, and safe workspace, including returning all tools and products to properly assigned locations at the end of each shift
  • Accept and apply necessary training, coaching, and adherence to all safety protocols
  • Other tasks and duties as assigned

 

PHYSICAL REQUIREMENTS

  • Ability to stand, sit, and walk for extended periods (up to three hours at a time)
  • Bending and twisting (for example, to repair small electronic parts, load, and transport inventory to work area, manipulation of cables through small machine entry points, etc.)
  • Ability to read labels, safety warnings, and guidelines
  • Ability to lift at least 50 lbs. several times per day without assistance
  • Manual dexterity to type and manipulate hand tools, wires, touch pads, including basic power tools such as a solder, drill, air compressor, screwdriver, wrench, hammer, etc.

 

Ultimate 3D Printing Store is an equal opportunity employer.

To apply for this job email your details to Michael.Salamey@U3DPS.com

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