Website PostProcess Technologies, Inc.
A Technology that Changes Everything
Why Join the PostProcess Team
If you’re looking to join the hottest tech company in the fast growing 3D printing market, this is the role for you. As our Technical Trainer, you will develop and sustain expertise on the third step of 3D printing, post-processing, while maintaining a strong understanding of step one (design) and step two (printing). This will be your foundation for providing continuous education through PostProcess Technologies University (PPTU) to the PostProcess team, partners, and our growing list of blue chip customers. To maintain our leadership position in the global Additive Manufacturing (AM) market, having the best trained and most knowledgeable team is a key competitive advantage.
Ensuring our team and every customer we connect with has the training they need will result in deeper partnerships and exceptional customer satisfaction. The primary objective of this role is to ensure our colleagues, customers, and channel partners quickly learn how to fully utilize our solutions and communicate their value in the market. Subject matter includes, but is not limited to, 3D printing fundamentals, our comprehensive solutions’ hardware, software, and chemistry, as well as relevant sales tools and processes.
Customer focus and hands-on execution are hallmarks of a successful PostProcess teammate. As a customer-focused technical expert, you will be at the hub of activity and a key liaison for Marketing, Product Management, Applications Engineering (AE), Technical Support, and the global sales team, including Channel Partners. Leading and/or supporting the execution of key ‘pre-experience’ tools and events including Solution Experience Tours, webinars, white papers, and trade shows to build momentum in early-stage discovery will be critical. The successful candidate will manage PostProcess Technologies University (PPTU) and the accompanying Learning Management System, pioneering post-print education within the AM industry.
Duties and Responsibilities
The essential functions of the position include, but are not limited to, the following:
Develop an end-to-end understanding of Additive Manufacturing (design / build / post-print) and become a recognized industry expert on step 3: post-printing.
Develop a thorough understanding of our comprehensive solution (software, hardware and chemistry) that supports deployment and further development of comprehensive training programs. This will require close teaming and communication across the company; in particular with Development Engineering, Applications Engineering in the FINISH3D lab, and Sales.
Create and continually update core training materials for classroom sessions as well as virtual/online learning. Execute and enhance our comprehensive PPTU certification program that provides channel partners and customers the opportunity to come to Buffalo and become experts on our solutions. This will include more extensive laboratory / hands-on exercises and advanced testing.
Utilize leading edge training technology and our blended learning approach to teach audiences about our pioneering solutions to reinforce our leadership position in the market. This includes teaming with Marketing to develop material for publications such as white papers, blog posts, webinars, video demonstrations and supporting machine documentation.
Create momentum during sales discovery through the deployment of Solution Experience Tours (SETs) and virtual events (LSE, VSET, webinars)
Administer continuous education events such as Lunch and Learns, virtual Instructor Led Trainings (ILT’s), and hands on labs while monitoring learner progress and feedback, identifying Key Training Opportunities (KTO’s), and generating action plans as needed.
Continually enhance technical training skills and industry knowledge by attending workshops, reviewing publications and participating in relevant industry associations.
Create and continually update core training materials for classroom sessions, end-user content, and virtual/online learning. Execute and enhance our comprehensive PPTU certification program that provides channel partners and customers the opportunity to become experts on our solutions.
Generate impactful technical content to drive our market leadership and value propositions within the industry, with continuous consideration of industry growth and identification of our blind spots.
The training schedule will include attending multiple trade shows and other significant customer events.
Team closely with direct manager to develop OKRs alongside the Training department KPI’s that are laser-aligned with our company OKRs.
Skills and Qualifications
Strong interpersonal skills with a collaborative team player approach. Ability to build trust and confidence with peers and other stakeholders.
Ability to work in a fast-paced, sometimes chaotic environment including a high tolerance for ambiguity.
Extremely well organized with excellent prioritization and time management skills.
Effective communicator that is always direct and transparent with the courage and ability to take a strong position when required for the good of the company. Also able to communicate clearly, concisely and professionally, especially in front of groups.
A penchant for experimentation with the ability to make decisions with limited data. A continuous improvement / growth mindset and approach are essential.
Strong computer skills, especially in Google Drive, Gmail, Google Apps and Microsoft Office.
Interest in cutting edge technology a plus.
Experience in an early stage, high growth company is beneficial.
Knowledge of Additive Manufacturing helpful.
Education and Experience
Bachelor’s Degree in Engineering or a technical field preferred
3 – 5 years experience deploying technical training programs to co-workers and customers
Experience bringing a new technology to market
Experience utilizing industrial 3D printers
Experience working for a 3D printer company highly desirable
Strong Work Ethic
Optimistic Problem Solver
Team Player – willing to roll-up the sleeves and be a utility infielder as required
Accountable & Dependable – consistently “Does What They Say They’re Going To Do”
Resourceful – consistently gets the important things done with limited direction
Strong Attention to Detail
Trustworthy & Honest
High Sense of Urgency
Seeks Team and Company Success Over Self-Promotion
To apply for this job email your details to firstname.lastname@example.org