Website makelabnyc Makelab

Enabling You to Prototype Faster and Better

We are looking for a Project Manager I to be a part of our team! You’re a kick-ass team member who has success in building and maintaining relationships with customers and providing top-notch customer service to all.

As the Project Manager I, you will work as a liaison between the customer and our Production team to ensure a successful order and customer experience. You will be the main point of contact and the first brand representative the customer interacts with. The Project Manager I upholds Makelab’s values at all times and always deliver a professional, communicative, and clean presentation to customers.

 

Key Responsibilities:
As a Project Manager I, you will be responsible for:

  • Analyze customer needs and find the best solutions
  • Control and ensure the quality of deliverables
  • Negotiate with customers for complex order pricing
  • Interact with customers via email, phone and in person
  • Manage and solve customer issues and concerns
  • Managing timelines
  • Provide a consistent and smooth customer service experience
  • Advise customers on best production methods
  • Providing customer service
  • Prompt customer replies
  • Being able to ask the right questions in the sales process in order to keep the project going
  • Ability to navigate customers across different industries

 

Position Requirements
We are looking for someone who:

  • Strong understanding of sales process and customer relationship management
  • Excellent written and verbal communication skills
  • Ability to work independently without supervision
  • Strong ability to multi-task
  • Strong management skills
  • Strong ability to adapt in an industry that is constantly evolving
  • Excellent organizational skills
  • Strong and natural social/networking skills
  • Analytical thinking
  • Strong networking and social skills
  • Effective problem-solving skills
  • Strong understanding of customer experience

 

Bonus

  • Experience with 3D Printing
  • Creative production method experience
  • Sales experience

To apply for this job please visit makelab.nyc.

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