Website Formlabs

Leader in cutting edge 3d printers

As we look to expand in Milwaukee, we have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User satisfaction lies at the heart of Formlabs’ success. The capabilities of our technology are growing rapidly, and so are the needs of our team. We’re looking for:

Expert teachers to help our customers learn the ropes of 3D printing
Problem solvers to figure out what went wrong and how to fix it
Empathetic communicators to keep our users’ trust
Our incredible Customer Support team connects with those users in a variety of  different ways, through email, live chat, phone support, and live trainings. If you’re looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a Customer Service Agent.

**This role will be in person in our brand new office in Milwaukee, WI**

The Job:

Support users in learning the ins and outs of 3D printing
Act as the first point of contact for prospective and returning customers, answering their questions or routing them to the appropriate channels
Keep customers ridiculously happy
Print in 3D to your heart’s content
You:

Love to make your customer’s day by not only answering their questions, but also anticipating those to come
Can communicate with grace without being face to face with users
Easily make friends with new technology
Have a knack for problem solving and getting to the bottom of things
Excited about learning and always want to know more
Get bonus points if you are bilingual in Spanish or French!
Our Perks:

Flexible vacation
Premium coverage for medical, dental, and vision plans
Paid parental leave
Commuter benefits
Unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Even if you don’t check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

To apply for this job email your details to julia@formlabs.com

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